Return and refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@kindnature.co.
📌 Return Address:
eFulfillment (KIND NATURE)
807 Airport Access Unit D
Traverse City, Michigan 49686
United States
📞 Phone: (231) 268-4684
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at support@kindnature.co.
Damages and Issues
Please inspect your order upon reception and contact us immediately at support@kindnature.co if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as:
🚫 Perishable goods (food, flowers, plants)
🚫 Custom products (special orders, personalized items)
🚫 Personal care items (such as beauty or skincare products)
🚫 Hazardous materials, flammable liquids, or gases
Please contact us at support@kindnature.co if you have any questions about your specific item.
🚨 Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have first. Once the return is accepted, you can make a separate purchase for the new item.
European Union 14-Day Cooling-Off Period
If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.
As stated above, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we receive and inspect your return, and we will let you know if the refund is approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days.
⚠️ Please note: It can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at support@kindnature.co.