Here to help
Shipping & returns
Delivery details and our current return and refund policy, all in one place.
Your delivery, explained.
How long does shipping take?
Standard shipping is 3–5 business days. Orders of $49 or more ship free via standard shipping.
Do you ship internationally?
Not yet, we currently ship within the United States only. We're working on expanding to Canada and other countries in the future.
Can I track my order?
Yes. You'll receive a shipping confirmation email with a tracking number as soon as your order ships. You can also check your order status anytime from your account page.
Returns & refunds
View refund policy →We want you to feel good about trying GOJOY. Purchases made directly from gojoynaturals.com are covered by our 90-day money-back guarantee, starting from the date your order is delivered.
Opened bottles are accepted
You can request a refund within 90 days of delivery, even if you have opened the bottle. Please have your order number or proof of purchase ready.
How to request a refund
Email support@gojoynaturals.com with your order number or proof of purchase and the product you would like help with. Contact us before sending anything back.
If a return is required, our team will provide return instructions and prepaid postage. Please use the instructions we send you so your return reaches the correct location.
Damaged, incorrect or defective orders
Please contact support@gojoynaturals.com with your order number and a photo of the issue so our team can help resolve it.
Your refund
Approved refunds are issued to your original payment method within 10 business days of approval. Your bank or card provider may take additional time to post the refund.
If more than 15 business days have passed since your refund was approved, contact support@gojoynaturals.com.
Purchases from other retailers
This guarantee applies to purchases made directly from gojoynaturals.com. For purchases made through another retailer, please contact that retailer for its return and refund process.